1 – General provisions
Any reservation or purchase of a service automatically implies acceptance of these general conditions of sale, applicable to individuals and groups of less than 20 people.
Users of this site are therefore invited to read them carefully at the time of booking. Indeed, the general conditions of sale can be modified several times in the year and the customer can only avail himself of the general conditions specially communicated at the time of booking.
The services concerned by these conditions are ticketing, gift vouchers as well as entertainment or tourist services (catering, river cruise).
2 – Presentation of offers
The description of the tourist products or services offered on the site is based on the documents provided by the provider at the time of posting. This information (including menus) is subject to change or change during the year. Walks and Discoveries by boat on the Loire endeavors to update them as quickly as possible.
3 – Price
All prices are indicated in euros, all taxes included, VAT included. The prices for the various services are those charged by the service provider. They may vary during the year on the initiative of the latter.
4 – Reservation conditions
The reservation is made directly via our secure website, or by phone, with the agents of Walks and discoveries by boat on the Loire. In order to guarantee the reservation, Walks and boat discoveries on the Loire require its customers to pay the full amount of the order.
No refund can be claimed in the event of cancellation or modification by the client.
5 – Payment Terms
Payment can be made in cash, by check, bank transfer, subject to sufficient time. In this case, the reservation request will not be confirmed until payment is received.
In the event of payment by check, it must be made out to the order of Walks and boat discoveries on the Loire. The customer must indicate on the back of the check the file number given to him by telephone by the booking agent.
6 – Order confirmation
Once payment for the service has been received, Walks and boat discoveries on the Loire will send an order confirmation by e-mail or by post, if the customer requests, subject to sufficient time. The client must imperatively present this document to the service provider, subject to being able to benefit from the services concerned. In case of loss or forgetting of this document, the establishments will be entitled to request on the spot the full payment of the service, and this, without any obligation for Walks and discoveries by boat on the Loire to reimburse the customer for the sums paid. . In some cases, you may be asked for an identity document, in particular to verify the age of a person benefiting from a special rate.
7- Cancellation and modification conditions
Law to retract. In accordance with article L121-20-04 of the Consumer Code, tickets for shows and services are not subject to a right of withdrawal. However, reservations made by Walks and boat discoveries on the Loire can be canceled or modified at the customer’s request up to 72 hours before the service. The sums already paid are not refundable.
In the event of cancellation on the part of the service provider, a postponement of the date may be proposed, in the event of impossibility the sums paid to Balades and discovered by boat on the Loire will be fully reimbursed to the client.
8 – Performance of the service
In any case, Walks and boat discoveries on the Loire cannot be held responsible or held for any compensation or reimbursement in the event of a change in the service, timetables or duration of the service due to force majeure or instructions given by the competent authorities or in case the water level of the Loire is not sufficient to ensure the safety of passengers.
Timeliness: the client, or the entire group, must arrive at the service location no later than 15 minutes before the scheduled start time. If the customer arrives after the start of the service, he will not be able to claim any refund.
9 – Responsibility
Boat trips and discoveries on the Loire only act as an intermediary between its customers, restaurants or service providers, and cannot be held responsible in the event of cancellation, postponement or modification of the services that have been reserved with its services.
10 – Applicable law
The ticket sales referred to in these conditions of sale are subject to French law. In the event of disputes, the French courts have sole jurisdiction.